Our Customer Support team is committed to making sure your experience working with the Costco Photo Center is as enjoyable and productive as possible.
Please click here and complete the customer support form to help us quickly and thoroughly answer your questions or contact us by phone at 1-866-459-9284 (toll free).
The 'Order Status' section of the Costco Photo Center features detailed information on your past and current Costco Photo Center orders (specifically for print orders, enlargements, posters, photo gifts, and photo DVDs).
If at any time you experience an error while using our website please try any of the solutions listed below.
Retrace your stepsThe same advice that works for finding your keys, often works for navigating online resources. Try to remember which area of the website you were last using and click the appropriate tab, or link. Try to only use the 'back' button of your web browser as a last resort because it can sometimes cause problems when placing orders, such as duplicates, when uploading photos or when working on gifts.
RebootSometimes the only option when your computer is stuck, is to reboot the whole thing and start over. The same thing is true for web browsers. If your browser is not responding, or 'frozen', or if it has 'locked up', then try closing it. Start a whole new session by returning to the photo center website and logging in again. Errors can occur for a variety of reasons, but restarting your session is a great way to reset any problem. Please note that in some cases when a browser is unresponsive, work that has been done on a gift or a photo, or any uploads that were in progress might have to be started again.
Request assistanceAt any time during your use of our website, not only when you get stuck, but also if you have any questions at all, please fill out our customer support form or call us toll free at 1-866-459-9284. To reach the customer support form, click the help link in the top right corner of most pages and click the 'contact us' link in the top right corner of the help panel. We have dedicated staff with a lot of experience using our website who can offer some tips and tricks to make using the Costco Photo Center even easier.
We guarantee your satisfaction with photo gifts or prints you purchase from us. You can return or exchange any item at no cost to you. Costco Photo Center products collected at a warehouse (prints, enlargements, posters, photo DVDs) can be returned to any Costco warehouse. Unfortunately, items purchased online (prints, enlargements, posters, photo gifts, stationery, or photo DVDs) will have to be returned a bit differently. Please visit the Return and Refunds page for further information.
Please feel free to contact the Costco Photo Center customer support team and we will respond to you as quickly as possible. In addition, please call or visit a 1-Hour Photo Lab for any questions about orders marked for pick up at a Costco Warehouse location.