Accessing Your Account

Overview
Order Status
Edit Your Personal Information
Address Book
Email Upload Preferences
Emailing by Phone
Common Questions about Your Account

Overview

The 'account' link at the top right of most pages of the Costco Photo Center website is your access point to modify your personal information. You can use this link to:

modify account and billing information, such as your e-mail address, password, mailing address
add entries to your address book
access email upload and cell upload preferences

Order Status

Any order you make through the Costco Photo Center website is added to the 'order status' section where you can view the details of your orders, including a breakdown of the charges for each order. Your order status is easily accessible from most pages of the Costco Photo Center, click the 'order status' tab and click any individual order for more details.

Edit your Personal Information

If you need to change your personal information, click the 'account' link at the top right of most pages. You can change your name, email address, mailing address or credit card information. Follow the steps below to edit your account.

Click the 'account' link near the top right corner of most pages.
The first section is your personal information. The second section is your mailing address. The third section allows you to access and edit your address book entries. The fourth section is your credit card information and the last two sections pertain to email and mobile uploading preferences.
You'll see the info currently saved in your account. Click the 'edit' link in the section you would like to edit.
Click the 'update info' button to apply your changes.

Address Book

Your Costco Photo Center address book contains the addresses of anyone that you have shared your photos with in the past or invited to a group room as well as any entries you might have already made. From your address book you can easily create groups of emails to help you share photos more effectively, import addresses from Outlook, edit entries and remove any addresses you no longer need.

To access your Address Book, click the 'account' link near the top of most pages and locate the 'address book' section.
If you would like to import addresses from Outlook, click the 'import addresses' link below your address book.
If you would like to add a contact or group, click either the 'add new address' or the 'add new group' button.
To edit or delete any of your contacts, click the links below the contact. If you would like to edit the contact's information, enter it into the fields provided. If you would like to delete a contact, confirm the deletion by clicking the 'delete' button on the popup.

For detailed information about importing Outlook addresses and managing your contacts, see the Address Book section.

Email Upload Preferences

Within the 'email upload preferences' section, you can select how your emailed photos will be organized, whether or not you would like an email notification when you upload photos by email and you can associate any addresses that you use to send photos with your Costco Photo Center account.

To edit your email upload preferences, click the 'account' link at the top right of most pages.
Locate the 'email upload preferences' area.

Click the 'view & edit your email upload preferences' link.
In the section that appears at the top of your 'email upload preferences' page, you can specify where you would like your emailed photos to go. Click the button beside your preference and select an option from the dropdown menu, or enter information as required.
You can choose whether or not you would like to receive the confirmation emails when you email photos in the middle section by clicking the checkbox.
The third section is very important. If you have more than one email address that you wish to email photos from, then you need to associate them with your Costco Photo Center account in this section. When we receive photos from an account that is associated with your Costco Photo Center account, we automatically add them to your account. If you send photos from an email address that is not associated with your account, they will not be added to your account until that address has been properly associated. Once you associate an email address that you have used to send photos to your Costco Photo Center Account, any photos that were sent prior to the association will become available.

Note: The email address that you use to log in, and that we use to contact you is displayed here and is automatically associated with your account. If you have a new email address, return to the account section and change your email address in the personal information section.

After you have modified your email upload preferences, then click the 'update' button.

Emailing by Phone

If you have photos on your cell phone that you would like to send to your account, then follow the steps below.

Before you send photos from your cell phone make sure to update your cell phone number in the personal information section of your account. If you use a different email address on your cell phone than the one you use to log in to the Costco Photo Center, then make sure that email address is associated with your account. You can do this before or after sending your photos from your phone.

To enter your cell number or associate an email address, click the account link in the top right corner of most pages of the Costco Photo Center. To enter your cell number, click the 'edit your cell preferences' located in the 'cell preferences' section. Enter your cell phone number in the popup window. To associate an email with your account, click 'edit your email preferences' and click the 'add email' link in the 'associated addresses' section. Enter the email address you use to send photos from your cell phone.

Use your phone to transfer your photos to save@mycostcophotos.com.
If you have not turned off email notification, then we will send a notification email to the email address you use to sign in. The email has a link to the photo center. Click the link and enter your login information.
When you have logged in, you can view your photos in a folder called 'Emailed Photos' that will have the date you sent the photos in the name as well.

NOTE:

You can modify your email upload preferences. You can associate email addresses and your cell number with your Costco Photo Center account, choose not to receive the confirmation emails, or pick a different location for your email and cell uploads. To do so: click the 'account' link in the top right of the Costco Photo Center, find the 'email upload preferences' and click 'edit your email upload preferences'.
If you do not have an account: you can sign up for one after you have sent your pictures from your phone. If you are signing up for an account and you have sent pictures from your phone, then please sign up for your account with an email address you use regularly. Once you have signed up, click the ‘account’ link in the top right corner and enter your cell phone number.

Costco Photo Center will NEVER delete photos from your computer or phone.

Common Questions about Your Account

What do I do if I have forgotten my password?

We'll send your password to the email address stored in your Costco Photo Center account. Just follow these steps:

You can find the 'forgot password?' link below the login area of the Costco Photo Center login and registration page.
When you click the link, a popup will appear with a text field.

Enter the email address that we have stored in your account and we will immediately email you your password.
When you receive the email with your password, go back to the Costco Photo Center login and registration page and log in.

What if I need to change the email address that I use to log in and that you use to contact me?

Follow the steps below to modify your account information, including your login and contact email address.

After you have logged in to your Costco Photo Center account using the old email address that you wish to change, click the 'account' link in the top right corner of most pages of the website.
The first section contains your personal information including the email address that we use to contact you and that you use to log in. Click the 'edit personal information' link.
Enter the new address that you wish to use into the email field provided.

When you are finished updating your personal information, click the 'update' button.

Can I cancel my account?

Write to our customer support department to cancel your account.